Use email for every current inquiry.
Email is the documented contact path for evaluation, security, privacy, and readiness questions.
Evaluation and commercial questions
Email contact@getdurin.com when an IT, security, platform, compliance, or procurement team wants to evaluate Durin. Include the company name, the agent client you want to govern, the upstream systems involved, and whether the question is about evaluation, provider setup, or governed production rollout.
Security and privacy questions
Email privacy@getdurin.com for privacy requests, data-handling questions, or security review material. Durin can share public architecture, threat-model, trust, and MCP gateway documentation. Do not include secrets, access tokens, regulated production data, or customer payloads in an unauthenticated email thread.
Operational limits
The public contact page is not an incident response SLA, production support entitlement, or provider activation channel. Hosted identity, billing, email delivery, operational assurance, and provider activation are handled through the appropriate customer and deployment process.